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Frequently Asked Questions

Check out the most frequently asked questions here. If you still need assistance, please contact us at [email protected].

Shopping With US

Most of the products you find at our CV Sneaker stores are also available for purchase on our website. Additionally, you can enjoy exclusive services like newsletter subscriptions, online-only promotions, and invitations to special events.

No, you don’t have to create an account. You can check out as a guest when finalizing your order. After your purchase, you’ll have the option to create an account using the details you provided at checkout.

Creating an account is quick and makes future shopping easier since you won’t need to re-enter your information. Plus, you’ll enjoy benefits like regular newsletters, exclusive discounts, promos, and special offers. You can create an account now or wait until checkout to set it up.

Log in to your CV Sneakers account, and you can update your details anytime. We recommend checking your account periodically to ensure all your information is up-to-date.

Yes, you can, and it’s really easy! You can either create a CV Sneakers account, which will also get you ready to start shopping, or you can sign up exclusively for our newsletter to receive the latest updates, promotions, and exclusive offers.

If you know what you’re looking for, simply type it into the Search box at the top of the CV Sneakers page. To browse through our available items, select a category from the navigation bar at the top of the page. You can then refine your search by selecting options like product type, size, color, and more on the product page.

On the CV Sneakers website, navigate to the product page of the item you wish to purchase and click the “ADD TO CART” button. Once you’ve added all the items you want to buy to your shopping cart, follow the on-screen instructions to complete your order.

Pricing on the CV Sneakers website is the same as in-store prices. However, when applicable, we may have promos and price adjustments exclusive to the website and/or our stores. Kindly note that prices are subject to change without prior notice.

At CV Sneakers, we accept payments through debit cards, credit cards, and PayPal. All transactions will be processed in Philippine Pesos. Your information is secure with us, as we prioritize your safety and take security very seriously. Additionally, to combat fraud, all credit and debit card transactions are subject to validation and authorization by both the card issuer and CV Sneakers.

To use your discount/promo code at CV Sneakers, simply enter it during the checkout process. Please note that our discount/promo codes come with varying terms and conditions, so be sure to check the details when you receive a code. Additionally, discount/promo codes are not applicable to gift vouchers and certain items, services, and brands.

Whether you can use more than one discount code at CV Sneakers depends on the terms of each individual code. Some codes may allow stacking, while others may not. Be sure to read the terms and conditions carefully before applying your codes.

If your credit or debit card payment at CV Sneakers has been declined, please try the following:

  • Check your card details: Ensure that the expiry date, billing address, and other information on your account are correct.
  • Verify the security code: Make sure you enter the security code correctly—this is the three-digit number on the back of your card.
  • Contact your card issuer: Your payment may have been declined by your card issuer. Since they do not provide us with specific reasons, it’s best to reach out to them for more details.
 

Shipping & Delivery

At CV Sneakers, we understand how important it is to receive your orders on time. We utilize a network of couriers to deliver your purchases from our website directly to you. We select the courier we believe will ensure the quickest delivery based on the size and weight of your parcel. Deliveries are made between 11 AM and 7 PM; however, we cannot guarantee an exact date or time for delivery.

Please note that a signature and ID may be required upon delivery depending on the courier. For any future concerns regarding your order, keep the invoice or receipt that comes with your delivery.

To enhance your delivery experience, we may share your contact information with our carrier partners. This enables them to provide you with delivery updates via SMS and/or email.

Please be aware that delivery may not be possible in certain areas. If this is the case, we will reach out to you to see if you’d like to provide an alternative delivery address or cancel the order altogether.

We recommend being careful when opening your order to avoid any damage, especially when using sharp objects. It’s your responsibility to ensure that the product remains undamaged during this process.

Shipping rates at CV Sneaker vary based on your location and are calculated during the checkout process.

Unfortunately, once your order is complete, we cannot change any part of your order, including the delivery address or payment method. Please ensure all details are correct before finalizing your purchase with CV Sneakers.

For your security, we cannot change the delivery address for your order from CV Sneakers once it has been placed.

Returns & Refunds

At CV Sneaker, we offer a return policy that allows you to return ordered items within 14 days after receiving them. To initiate a return, please ship the item back to us along with the original packaging, including all tags that came with it. Please note that all items are subject to quality assessment. Once your return passes quality control, you will be refunded in the form of store credit.

At CV Sneaker, we offer store credit for returned items. You can ship your item back to us, and once it passes our quality check, we will issue store credit to your e-wallet. You can then use this credit to purchase any other item from our collection.

At CV Sneaker, for returned items in good condition, you can expect your store credit to reflect within seven to ten business days after you have shipped the items back to us.

At CV Sneaker, once the returned item passes the quality assessment, the amount will be credited to your e-wallet, allowing you to use it for future purchases.

At CV Sneaker, we aim to address any issues with incorrect refunds promptly. Please contact our Customer Care team at [email protected] or (+63) 9123456789 (Monday to Sunday, 11 AM-7 PM, except holidays) with your order number and the correct refund amount. We’ll respond as soon as possible to resolve the issue for you.

Location

Unit B-16 Plaza de Bole, F. Torres Street, Davao City

Support: 11:00AM-7:00PM

(082) 308 2556

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